We’re taking you back into the room at our 2025 ALT Experience for a special replay from the stage.
In this conversation, I sit down with founders and CEOs Meg Fox, Sara Trammell, and Allie Edwards to talk about what it really means to create a white glove patient experience inside a growing practice. Not the kind that feels forced or fancy for the sake of appearance, but the kind rooted in intention, standards, and leadership.
We unpack how each of them defines white glove service in a way that fits their brand, and how they ensure it’s felt consistently, from the first click online to checkout. We talk about greeting protocols, respecting time, managing late arrivals, rebooking systems, retail integration, and how small environmental details, from scent to lighting to language, reinforce trust. You’ll hear how consistency across locations protects brand equity, why digital presence must match the in-person experience, and how to measure excellence through rebooking rates, reviews, call monitoring, and team accountability.
This episode is honest and tactical. It’s about setting standards, documenting expectations, training your team to deliver excellence without constant supervision, and balancing generosity with strong boundaries. If elevating your patient journey is part of your growth strategy this year, this panel will push you to think beyond personality and into process.
And if you want to be in rooms where these conversations happen live, we have just a handful of tickets left for ALT Experience 2026. Secure your seat at klcconsultants.com/alt and join us in raising the standard.
Resources
→ Snag your ticket for the ALT Experience
→ Register for SPARK: A 5-day strategic reset for aesthetic and wellness practice owners and practice managers navigating growth, change, and what’s next.
→ Join the Fierce Factor Society
→ Follow Kaeli on Instagram: @kaeli.lindholm
Additional Ways to Connect:
- Book a Discovery Call: Ready to scale with intention? Let’s map out your next strategic move.
Let’s step into the conversation.