Practice Manager Academy

Lead with Confidence. Optimize Operations. Drive Results.

Step into a high-impact leadership accelerator designed for practice managers who are ready to refine their strategy, elevate their leadership, and build a thriving, high-performing practice.

This curated cohort experience goes beyond generic resources, providing real-time solutions, expert mentorship, and actionable strategies to help you lead with clarity, structure, and confidence.

Spending more time putting out fires than leading?

You know your role as a practice manager is vital to the success of your practice—but with so many competing demands, it’s been impossible to focus on the bigger picture of leadership and growth.

You’re wearing too many hats, lacking clarity on your role, and missing the high-level strategy and support needed to truly optimize your team and operations.

Without clear expectations, structured accountability, and direct access to expert insights, it’s easy to feel stuck, reacting to problems instead of leading with confidence.

Strong leadership, streamlined systems, and strategic execution are key to running a high-performing, drama-free practice. But to eliminate inefficiencies, drive team accountability, and create long-term success, you need the right tools and support.

Are you ready to step into the role of visionary operator—leading with strategy, executing with precision, and building a practice that runs smoothly without constant firefighting?

Step Into the Role of a Strategic, High-Impact Practice Leader

You’re already a dedicated, high-performing practice manager committed to the success of your team and practice. But to truly elevate your leadership and drive meaningful results, you need more than experience—you need a strategic playbook tailored for high-level practice management.

Practice Manager Academy is the practical MBA for aesthetic practice managers—a curated leadership accelerator designed to help you master operational strategy, drive team accountability, and align seamlessly with ownership.

It’s time to move beyond daily firefighting and reactive management and step into a proactive leadership role where you:

Gain clarity on your role and expectations
Develop a shared leadership model that eliminates bottlenecks
Streamline operations and eliminate inefficiencies
Execute the bigger vision with confidence and strategy

This is your opportunity to become an indispensable leader—not just managing a practice, but actively shaping its success.

Strategic Training for Practice Managers Ready to Lead

at the Highest Level

Great practice managers aren’t born—they’re developed through continuous learning, strategic execution, and expert mentorship. The most successful leaders know that operational excellence requires more than just experience—it requires the right systems, strategies, and support.

Inside Practice Manager Academy, you’ll master seven core areas essential to high-impact leadership:

Leadership – Cultivate the skills to inspire, delegate, and drive team accountability.
Systems – Implement streamlined processes that increase efficiency and reduce chaos.
Analytics – Use data to make informed, strategic business decisions.
Internal Numbers & Trends – Gain clarity on the financial and operational metrics that matter most.
Front Desk Oversight – Optimize the patient experience and ensure smooth front-end operations.
Staff Support – Lead your team with confidence, structure, and clear expectations.
Advanced Training – Stay ahead with the latest industry best practices and high-performance strategies.

You’ll have access to 15+ hours of highly relevant video and audio training, customizable templates, and a library of plug-and-play resources designed to help you implement what you learn immediately.

This is the training program that transforms practice managers into true strategic leaders.

Inside Practice Manager Academy: A Leadership Program Designed for Real-World Growth

Running a multi-million dollar practice requires more than just operational know-how—it demands strategic leadership, continuous learning, and a peer network of top-performing practice managers who truly understand what it takes to lead at the highest level.

Practice Manager Academy is built to provide you with ongoing support, real-time solutions, and expert guidance so you can step confidently into your role as a high-performing practice leader.

Inside this 12-month membership, you will:

Engage in thought-provoking discussions that challenge and refine your leadership approach.
Join a curated cohort of ambitious practice managers who are committed to scaling their practices and teams.
Gain access to exclusive tools, strategies, and best practices to optimize every aspect of your practice operations.
Develop a visionary strategy that integrates the bigger picture into your day-to-day responsibilities.

This isn’t just another leadership program—it’s a high-performance incubator for elite practice managers who are ready to streamline operations, eliminate inefficiencies, and drive tangible results.

What’s Included:

Monthly Group Strategy Sessions (1 hour) – Mastermind with top-performing practice managers and KLC Strategic Growth Advisors to problem-solve, share best practices, and refine leadership strategy.
A 45-Minute 1:1 Coaching Call – Work directly with a Strategic Growth Advisor to get personalized guidance, troubleshoot challenges, and create a tailored action plan for success.
Membership to the Practice Manager Academy Community & Resources – Get real-time access to discussions, shared resources, and exclusive industry insights.
Performance Management Coaching & Support – Learn how to set clear expectations, foster accountability, and optimize team efficiency.
Exclusive Community Group Chat – Idea-share, collaborate, and troubleshoot with other top-tier practice managers from across the country.

Expert-Led Training & Best-in-Class Resources

You’ll have access to 15+ hours of expert-led video and audio training, plus a robust resource library to help you implement what you learn, including:
✔ Leadership, analytics, and financial strategy modules
✔ Customizable templates, SOPs, and performance tools
✔ Guided meeting prompts to align with practice ownership
✔ Industry-leading assessments to identify growth opportunities

Examples of Resources You’ll Receive:

Patient Retention Audit – Optimize the patient experience and drive loyalty
Delegation Filter Template – Streamline operations and avoid micromanaging
Treatment Cost Analysis Tool – Ensure profitability with data-driven pricing decisions
Patient Journey Template – Enhance the patient experience at every touchpoint
SOP Template – Standardize processes for efficiency and consistency
Lead Dashboard Template – Track and measure conversion performance
Compensation Package Template – Build competitive, results-driven pay structures
New Hire Training Outline – Onboard and train new employees effectively
Addressing Low Performance Guide – Navigate tough conversations with confidence

Tailored Curriculum Designed for High-Performing Practice Managers

Practice Manager Academy provides a structured, high-impact curriculum designed to give you the clarity, tools, and strategies needed to elevate your role and drive measurable success in your practice.

This program isn’t about generic leadership advice—it’s a step-by-step framework built specifically for aesthetic practice managers who want to optimize operations, strengthen team performance, and align seamlessly with practice ownership.

Why This Program Works

The Practice Manager Academy was developed by the best-in-class POP Leadership Academy, the industry’s leading modern-day aesthetic business leadership program. POP Leadership Academy has helped dozens of practice owners step fully into their roles as CEOs, visionaries, and industry leaders—creating thriving, preeminent practices.

Now, it’s your turn.

We’ve taken the same high-level business principles and adapted them for the practice managers who make it all happen. This program is built from real-world experience, proven strategies, and the latest insights in aesthetic practice leadership—so you get the tools that truly work in today’s aesthetic landscape.

Meet Kaeli Lindholm

Our Founder & CEO

Founder & CEO of KLC Consulting

Hi, I’m Kaeli Lindholm, CEO of KLC Consulting and Founder of the POP Aesthetic Leadership Academy and Practice Manager Academy.

I’ve spent my career helping aesthetic practice owners and managers break free from outdated business models and step into true leadership. I believe that achieving category-of-one success requires a bold, differentiated approach. My coaching and academy programs challenge conventional business thinking, empowering practice leaders to reshape the way they lead, operate, and grow.

Why I Built This Program

After a decade in corporate America, I stepped into a leadership role managing a plastic surgery and wellness institute. What I saw firsthand was that practice managers are juggling everything—running operations, managing teams, and keeping the business moving—without the dedicated leadership training and resources they truly need.

The reality is:

You don’t have months to step away for formal business training.
You don’t have time to sift through generic leadership advice.
You need real-time, high-impact strategies that you can apply immediately.

That’s why I created Practice Manager Academy—a proven, high-performance accelerator designed to give practice managers the tools, knowledge, and support they need to thrive in leadership, optimize operations, and align seamlessly with practice ownership.

Inside this program, you’ll be welcomed into a tight-knit, high-achieving cohort of like-minded leaders who are committed to success—just like you.

It would be my honor to guide, support, and empower you on this journey. I can’t wait to see how you grow.

Built by Practice Managers, for Practice Managers

This strategic accelerator is designed to help you move beyond daily firefighting and into proactive, high-level leadership. You’ll learn how to operate in true partnership with your practice owner, build trust in your ability to run a thriving practice, and position yourself as an indispensable strategic leader.

How We Guide You to Success:

Module 1

Start with a
Clean Slate
and Get Organized

Eliminate overwhelm by streamlining your inbox, calendar, and workflow. Learn how to prioritize effectively, master your to-do list, and create a clear, structured approach to managing your responsibilities—so you can focus on high-impact leadership.

Module 2

Get Clear on How
Business is Generated
and Maintained

A thriving practice starts with smart marketing, strong patient retention, and an optimized pricing strategy. In this module, you’ll strengthen your business acumen by mastering:

The key drivers of revenue in aesthetic practices
How to enhance the patient experience for higher retention
Navigating price objections to improve conversion rates

Module 3

Understand Your
Leader & Your Own
Leadership Style

To lead effectively, you need alignment with ownership. This module helps you transition from managing to leading by refining your communication skills, leadership approach, and ability to anticipate practice needs. Learn how to:

Work in lockstep with your practice owner for seamless collaboration
Improve communication and decision-making for stronger leadership impact
Gain clarity on your leadership style and how to apply it effectively

Module 4

Leverage Systems to Make Your Job Easier
and Clarify Expectations

Strong systems remove bottlenecks, increase efficiency, and create a seamless patient journey. This module teaches you how to:

Systematize practice operations for consistency and efficiency
Enhance decision-making with clear expectations and workflows
Automate and streamline processes to free up time for high-level leadership

Module 5

Master Team Building
for Infinite Success

Your team is the foundation of your practice’s success. In this module, you’ll master the four crucial stages of team-building so you can attract, hire, and retain top talent:

Attracting high-performing candidates
Hiring with a strategic, role-specific approach
Compensating in a way that drives performance and retention
Maintaining an engaged, accountable, and aligned team

This program isn’t just about keeping the business running—it’s about transforming how you lead, collaborate, and scale your practice.

"As a practice manager of a 50+ team member dermatology & aesthetic practice, I am committed to gaining the most elite education and training possible. My growth as a leader has a direct impact on the success of our team and overall business growth. When I saw that Kaeli was launching a program for practice managers, I jumped at the opportunity to enroll immediately! I got a lot of the resources and support that I have been craving from this course. In particular, module 4 (leverage systems & clarify expectations) was so impactful and has been instrumental in helping me create and implement systems in our multi-provider practice. The team building module was chock-full of amazing strategies and resources from designing employee comp plans to performance management. It's full of downloadable resources that I've been able to start utilizing immediately! This program is so well rounded and perfect for any practice manager who wants to level up in their skills and knowledge and to support the business and the people they manage at the utmost level!" Highly recommend and well worth the value!"

"The Practice Manager Academy has transformed me into a trusted ally to my practice owner. Module 5, 'Master Team Building for Infinite Success,' taught me crucial stages of team building—attraction, hiring, compensation, and retention. Now, with seamless communication and shared leadership, our practice thrives. I highly recommend this course to any aesthetic practice manager ready to elevate their practice. Plus, the valuable resources provided—resource guides, presentations, templates, spreadsheets, and checklists—along with guided meeting prompts and assessments, ensure you're fully supported in implementing best practices."

"I wholeheartedly endorse the Practice Manager Academy to my colleagues in the aesthetic and wellness industry. The program's comprehensive curriculum leaves no stone unturned, addressing every vital aspect of practice management crucial to our industry's success. Its online structure offers unparalleled flexibility, enabling me to seamlessly juggle my professional commitments with my studies. The interactive nature of the modules kept me engaged throughout, while the guidance from seasoned instructors equipped me with actionable insights applicable to optimizing our practice's operations. Thanks to this program, I feel empowered with the knowledge and proficiency to help lead our practice to new heights."

"I am a small but growing aesthetic practice. I have been doing it all: injecting, managing and needed some help delegating. I have a great front desk whom I wanted to groom to take over many (or most) of the practice management duties that I was doing myself. Not only did I get an amazing course for my future PM, I learned so much too! This course is PERFECT for training yourself (or a staff member) to increase their skills and get into the nitty gritty about how to run and manage an EFFICIENT and most importantly a PROFITABLE practice. There is nothing else out there that is as comprehensive as this course. Highly recommend and well worth the value!"

“Kaeli has provided us with various tools to meet core business objectives. Kaeli's sound guidance has been instrumental in several bold business decisions we've made as part of our growth process this last year. We've been grateful to have her as a sounding board and qualified outside perspective. When we work together, I know we're going to accomplish several objectives in a short period of time! Working through priority projects with Kaeli always results in such a sense of accomplishment for me!”

“The investment we made working with Kaeli made an immeasurable impact on our business’s bottom line. I reached out to Kaeli as we were finding it increasingly difficult to stand out in a very saturated aesthetic marketplace. Kaeli helped us through the process of uncovering our unique brand, and designing a growth system to gain exposure to new patients while strengthening loyalty and upsells with existing patients. I highly recommend working with Kaeli if you are looking to fast track your practice growth.”

How Practice Manager Academy Transforms Teams and Systems

Step into true career fulfillment

We want you to feel fully supported in your journey as a practice manager. Below, you’ll find answers to the most common questions about Practice Manager Academy, so you can confidently take the next step toward becoming a high-impact leader in your practice.

Frequently Asked Questions

What is the investment for this program?

The comprehensive program includes:

12-month membership in a curated cohort of high-achieving practice managers
Monthly 1-hour group strategy sessions – Mastermind calls to troubleshoot challenges, share best practices, and refine leadership strategy
Private community group chat – Real-time collaboration, idea-sharing, and networking with practice managers nationwide
Membership to the Practice Manager Community & Resources – Access to exclusive tools, best practices, and shared insights
Performance management coaching & support – Strategies to hold your team accountable, optimize workflows, and eliminate inefficiencies
15+ hours of expert-led curriculum – Leadership and operational strategy training from KLC Certified Strategic Growth Advisors and top-performing practice managers
5 leadership modules – Covering systems, analytics, team management, front desk oversight, and high-impact leadership
Guided meeting prompts – Structured discussions to align with your practice owner and implement best practices
Best-in-class resources – A library of templates, spreadsheets, and guides for immediate application
A 45-minute strategic advisory call – Personalized 1:1 coaching session to create a custom roadmap for your success
Completion assessment & certificate of completion – A credential recognizing your expertise in practice leadership

Your investment options:

One-time payment: $12,997
12 monthly payments: $1,137

Your strategic advisory call must be scheduled within 60 days of purchase AND after completing the first two modules of the course.

How much time should I plan to commit per week to maximize my impact in the program?

The curriculum is designed to be self-paced, but to get the most out of it, we recommend:

2-4 hours per week for coursework, journaling, planning, and implementation.
1-hour milestone meetings with your practice owner to align on strategy and execution.

This program is built to be immediately actionable, helping you apply what you learn in real time to strengthen your leadership and practice operations.

Can I receive financial support for the program?

A strong practice manager is a cornerstone of a thriving aesthetic practice. Many business owners recognize the value of investing in leadership development to optimize operations and drive growth.

We encourage you to:

Confidently present the value of this program to your practice owner.
Emphasize how it strengthens both your role and the practice as a whole.
Position this as an investment in the business’s long-term success.

Many of our members have found enthusiastic support from their practice owners who see this as a strategic investment in practice efficiency and growth.

How do I know if this program is right for me?

Becoming a high-level practice manager requires a dynamic skill set—but you don’t need years of experience to be great.

This program is for you if:

You are serious about developing as a leader in your practice.
You want structured guidance, real-world strategies, and a clear roadmap for success.
You are managing a practice or preparing to step into a leadership role.

This program is built from the world-class curriculum of the POP Leadership Academy, supporting both practice managers and owners in scaling high-performing businesses.

Are there options for me to work more intimately with a strategic growth advisor throughout this program?

Absolutely. Our goal is to support you at the highest level possible.

Every member receives a 45-minute 1:1 coaching call with a KLC Strategic Growth Advisor to discuss key takeaways and implementation strategies.
Additional coaching opportunities are available for those who want ongoing mentorship and tailored strategic support.

Once you register, you’ll receive a link to book your 1:1 coaching call within 60 days of kickoff, after completing the first two modules of the course.

This is your secret weapon to becoming a confident, results-driven leader in your practice.

Ready to Elevate Your Leadership and Optimize Your Practice?

It’s time to sharpen your skills, streamline your operations, and step into your role as a high-impact practice leader.

Join Practice Manager Academy today and gain the strategic tools, expert mentorship, and real-time support you need to lead with confidence, drive business success, and build a high-performing team.